Client care
Speak with the atelier
A person reads every message, usually within one working day.
UTC+5 — replies may arrive overnight
Studio — Gulberg, Lahore, by appointment
The workroom door or the frame in use, 4:5
The atelier, Karimabad — 2,300m
Common questions
How are shipping and duties handled?
All orders ship insured and signature-required from Gilgit. Duties and taxes are calculated and collected at checkout, so nothing is owed on delivery.
Can I return a made-to-order piece?
Stock pieces may be returned unworn within fourteen days. Made-to-measure garments are cut to your measurements and cannot be returned, though we will alter them once at no cost.
How should the wool be cared for?
Air the garment after wear and brush along the nap. Dry clean once a season at most, and never press directly on embroidery — steam from the reverse.
Do you alter garments?
Yes. Sleeve and hem alterations are complimentary within the first year, in Lahore or by post.
What are the lead times?
Stock pieces dispatch within three working days. Made-to-measure takes six to eight weeks, depending on the technique and the artisan’s current queue.
How do I know a piece is authentic?
Every garment carries a numbered edition label and the name of the artisan who finished it. That record is kept in the atelier and can be verified by email.